Consumer Satisfaction So High It's Certified^®

QuickSearch: Click Here To Locate A
Satisfaction Certified^® Service Provider

The Service Quality Department was formed in 1990 to assist small to medium sized businesses improve their customer loyalty.  Through the years, our reputation has grown and our clients range from Fortune 500^® organizations to "mom and pop" businesses.  Local municipalities, government agencies and nonprofit organizations have also benefited from our comprehensive offering of services.

For some time, our customers in the service industry have encouraged us to consider offering a program such as Satisfaction Certified^® and we having been working hard to make sure we would be able to offer a program that would deliver the greatest return for our customer's investment.

Customer Loyalty Builders, Inc. is the holding, or parent company, of The Service Quality Department.  They also operate other business units, all focusing on building customer and brand loyalty

All of the Customer Loyalty Builders, Inc. business units have built a reputation in their respective areas of expertise of delivering exceptional value to their clients.

Our President and Chief Executive Officer, Jeff Kasper, is a native of Concord, California and very active in the community.  He will serve as the Chairman of the Board of the Greater Concord Chamber of Commerce in 2002-2003.  He also has held a seat on the board of directors for many local and national nonprofit organizations.  He is a past president of the Concord/Diablo Rotary Club.  In 2000, he was also named a Paul Harris Fellow in recognition of his good works in the community.

In addition to his duties at Customer Loyalty Builders,  he averages over 100 paid speaking engagements annually.

Satisfaction Certified
1063 Todos Santos Station
Concord, CA 94522-1063
866-815-5616

This site and its contents (c) 1990-2001 Customer  Loyalty Builders, Inc.  All Rights Reserved.  Satisfaction Certified and The Service Quality Department are  registered trade/service marks of Customer Loyalty Builders, Inc.